Refund Policy

Your satisfaction is our top priority! If you are not satisfied with your purchase, you may return it to Skincare Box Beauté for a full refund within 14 days of the purchase date.

 

Returns are free and at our expense. Please note that single-use items are only eligible for return if they are new and unused; this means that face masks and other disposable products are non-returnable once opened.

 

Items that are part of Skincare Box kits cannot be returned individually.

 

To receive a free return label, please email us at contact@skincareboxbeaute.com with your order number (SBB-----) and "RETURN" in the subject line. In the body of the email, include the item(s) you wish to return and the reason for the return. Only items specified in the initial return request and confirmed by Skincare Box Beauté are eligible for return. Additional products included in the return package that were not confirmed in the return request, especially if they were ordered outside the return window, are not eligible for return.

 

Only the retail price of the item and any applicable sales tax paid by the customer at the time of purchase are eligible for refund. Any discounts applied to the order will be automatically factored into the refund amount*.

 

Shipping costs are non-refundable.

 

Once we receive and inspect your return, your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment. Please note that it may take an additional 3–7 business days for the credit to appear on your account, depending on your credit card company.

 

*Dollar-off discounts will be automatically converted to a percentage discount, so that each item returned in a discounted order will receive the appropriate refund amount. Dollar-off coupons and promo codes are non-refundable and intended for one-time use only.

 

Skincareboxbeaute.com does not accept returns for purchases made outside of our website. This includes purchases made in other stores or on third-party platforms.

 

Products sold during promotions and some promotional items are often non-returnable. Products purchased during sitewide sales (e.g., Black Friday and Cyber Monday) are final sale and are not eligible for return/refund. Please check the promotion details before purchasing.

 

Unfortunately, we do not accept returns for international orders and shipments.